The story of a bartender

Bar in the Famagosta area (Milan)

“I’ve always worked in this sector and I’ve always liked it. I’ve had multiple bars, and as such, I’ve gained a lot of experience. Our bar is in an office building, we have been here for 7 years, there are several companies, many of which already have a relax and snack area, so the first challenge was to offer a service that would convince employees and managers to come to us, instead of settling for vending machines. I can say that we have succeeded in doing so”

90% of our customers is represented by people who work in the building but the competitive environment is very complicated, especially due to the large supermarket with inside a bar/restaurant and a canteen on the premises.

They are large organizations with which it is not at all easy to compete. Pricing is certainly the primary factor for the customer, it is much more relevant than it used to be just a few years ago. However, for us, it is equally as essential to offer quality, to be able to follow market developments, as well as to satisfy and understand the trends and needs of our customers. Fortunately, our service is something that sets us apart. All of our bartenders have undergone professional training and periodically attend refresher courses. We also collaborate with a local school. In short, our goal is to be prepared for any and every eventuality.

In recent years we have expanded our product range – and continue to do so – by adding organic, vegan, and gluten-free products. Lekkerland has helped us a lot in this regard. 70-80% of everything we have on offer we buy from them.

I’ve been a Lekkerland client for at least 12 years, and they have been an extremely reliable partner. It allows me to have a wide assortment choice regarding companies and products from which to draw, the ability to offer competitive prices at top-notch quality, and products relevant to our local market, and above all to have someone that we can constantly rely on to support us and helps us in the management of orders and when considering the addition of new products to our offering. That adds a very significant amount of value. These are by no means secondary aspects and should not be underestimated, especially in today’s world where we try to computerize everything, even in areas where the human presence still makes a big difference”.